ae44's Privacy Policy

Welcome to the ae44 platform. This Privacy Policy ("Policy") describes how ae44 ("we", "our", or "platform") collects, uses, discloses, and protects your personal information. By using the ae44 website or services, you are considered to have consented to the terms described in this Policy.

This Policy applies to users in Bangladesh and is committed to protecting your privacy rights while you use ae44's services. We take your trust seriously and always make every effort to keep your information safe and secure.

If any changes are made to this Policy, we will publish an update notice on the platform. Continued use of the service will be considered acceptance of the revised Policy.

ae44 may collect the following types of information as needed to provide its services:

2.1 Registration & Account Information

• Full name (in Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification — only users aged 21+ are permitted)
• Password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

Where applicable, we may request the following documents to confirm your identity:

• National ID (NID) or passport copy
• Proof of address document

2.3 Financial Transaction Information

Transaction information related to your chosen mobile banking method (bKash, Nagad, or Rocket) for deposits and withdrawals is recorded. We never store full account numbers on our servers.

2.4 Device & Browsing Information

• IP address
• Browser type and version
• Operating system
• Referral URL and page visit data
• Session duration and click activity

2.5 Gameplay History

Your game play history, bet amounts, and win/loss records are stored to ensure responsible gaming and to correctly award prizes.

ae44 uses your information only for the following purposes:

• To create, manage, and secure your account
• To process financial transactions including deposits and withdrawals
• To ensure services are provided only to those aged 21 or above through age verification
• To provide welcome bonuses, VIP rewards, and other promotional benefits
• To provide customer service and support (via live chat and email)
• To improve the platform and enhance the user experience
• To prevent fraud and unauthorized activity
• To monitor and support responsible gaming
• To diagnose and resolve technical issues

We do not sell your information to advertisers, data brokers, or any third parties.

ae44 may share your information with third parties only in the following circumstances:

4.1 Service Provider Partners

Limited and necessary information may be shared with trusted partners for core services such as payment processing (bKash, Nagad, Rocket), technical infrastructure, and security verification. These partners are required to follow our guidelines and privacy standards.

4.2 Legal Obligations

We may be required to disclose information to authorities to comply with court orders, government directives, or applicable law.

4.3 Fraud & Crime Prevention

Relevant information may be provided to the appropriate authorities in the investigation of suspicious financial activity, money laundering, or other criminal conduct.

4.4 Business Changes

If ae44's business undergoes a merger, acquisition, or restructuring, your information may be transferred as part of that process. In such cases, we will provide prior notice to the extent possible.

The ae44 website uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for storing login sessions, security tokens, and language preferences.
• Performance Cookies: Used to analyze how users interact with the platform in order to improve service quality.
• Functional Cookies: Help remember your preferences and settings.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling essential cookies may prevent some important platform features from working correctly.

ae44 applies industry-standard security measures to protect your personal information:

However, complete security on the internet cannot be guaranteed. In the event of a security breach, we will notify affected users as soon as possible in accordance with applicable laws and regulations.

ae44 retains your information only for as long as it is necessary to fulfill the purpose for which it was collected:

• Information for active accounts is retained while the account remains open.
• Financial transaction records may be kept for a defined period after account closure based on legal requirements.
• For inactive accounts, certain information may be retained for security and fraud prevention purposes.
• If an account is closed at the user's request, any additional information will be deleted after applicable legal obligations are met.

As a user of the ae44 platform, you have the following rights:

8.1 Right to Information

You can find out what information we collect and store about you and the purposes for which it is used.

8.2 Right of Access

You can log in to your account to view and verify your personal information.

8.3 Right to Correction

If any of your information is incorrect, you can request a correction through the support team.

8.4 Right to Deletion Request

Where there is no legal obligation to retain it, you can request deletion of your account and related personal information. To do so, contact [email protected].

8.5 Right to Object to Processing

You can object to the processing of your information for specific purposes. However, processing of information necessary to provide core services may continue.

ae44 strictly provides services only to individuals aged 21 or above. Minors are strictly prohibited from creating accounts or using the platform.

We do not knowingly collect personal information from anyone under the age of 21. If we confirm that a minor has registered, that account will be immediately closed and the associated information deleted.

If parents or guardians believe their child has registered on ae44, please contact [email protected] — we will take the necessary steps promptly.

The ae44 platform may include content from game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These third-party service providers have their own privacy policies, and ae44 is not responsible for how information is handled within their own services.

For payment processing, the privacy policies of bKash, Nagad, and Rocket apply. ae44 shares only the minimum information necessary to complete transactions with these services.

ae44 may update this Privacy Policy from time to time. When significant changes are made, we will:

• publish a notice on the platform;
• update the "Last Updated" date at the top of the Policy;
• notify registered email addresses where necessary.

Continued use of the service after changes are made will be considered acceptance of the revised Policy. It is recommended that you check this page regularly.

If you have any questions, comments, or complaints about this Privacy Policy, please contact the ae44 support team: